❓ FAQ
hzyz FAQ — Answers to All Your Questions
Account verification, withdrawals, welcome bonus, or support — find straightforward answers in English about anything related to hzyz on this page.
hzyz has created this detailed FAQ page with Bangladeshi players in mind. Questions and answers are organized across four important sections — Contact & Support, Account Verification, Withdrawals, and Welcome Bonus. Go directly to the relevant section to find the question you are looking for and read the answer. If you still have an issue after that, contact our support team via 24/7 live chat or email.
Contact & Support
hzyz's support team is active seven days a week, twenty-four hours a day. Whether it's the middle of the night, Eid holidays, or a regular workday — you can reach out via live chat or email at any time. Round-the-clock service is ensured according to Bangladesh Standard Time (BST, UTC+6).
hzyz currently offers two support channels: live chat and email. Live chat provides instant assistance, and for detailed issues you can write to [email protected]. The support team serves in both Bengali and English.
hzyz's support team is able to assist in both Bengali and English. Bangladeshi players can describe their issues entirely in Bengali without any difficulty. Contact us in whichever language is more comfortable for you.
Having a few details on hand before reaching out to the support team helps resolve issues faster: your account username or registered mobile number, a brief description of the issue, and the date and amount of the transaction where applicable. If you have a screenshot, you can also send it via email — it makes verification easier.
When you email [email protected], the support team will reply directly to your registered email address. Every effort is made to respond as quickly as possible; for urgent matters, live chat is the most effective option since real-time discussion is possible there.
Account Verification
hzyz may request verification typically when making a large withdrawal for the first time, to confirm account security, or when suspicious activity is detected. This is a standard security process that keeps your account protected and prevents fraud. Regular small withdrawals generally do not require additional verification.
A National ID card (NID) is the most common and accepted document for identity verification. A valid passport or driving licence may also be submitted. The document must be clear, unexpired, and fully visible — blurry or partial images are not accepted.
Yes, this is very important. The name on your hzyz account and the name on the bKash, Nagad, Rocket, Upay, or bank account you use for withdrawal must be exactly the same. If the names do not match, the withdrawal process may be automatically put on hold and additional verification may be required.
hzyz stores all personal documents using SSL encryption and secure servers. Your identity card or any other information is not sold or shared with third parties. For more details on data protection, please read our privacy policy.
If your submitted documents are not accepted, the support team will generally let you know the reason — such as a blurry image, name mismatch, or expired document. Once you know the reason, fix the relevant issue and resubmit clear documents. If you still have trouble, contact live chat or [email protected].
Withdrawals
At hzyz, the minimum withdrawal amount is ৳800. If you request a withdrawal below this amount, the system will not process it. So before making a withdrawal request, make sure your balance is above this limit.
Approved withdrawals generally arrive at your chosen method — bKash, Nagad, Rocket, Upay, or bank transfer — within 30 minutes to 3 hours. Occasionally it may take a little longer if additional verification is needed, but in that case the support team will inform you.
A few common reasons a withdrawal may stay pending: account verification has not been completed yet, wagering requirements have not been met, or there is a mismatch in the payment details provided. If the status does not change after waiting a while, notify the support team — they will check the reason and resolve it.
No, hzyz only permits withdrawals to payment methods registered in the player's own name. This means your bKash, Nagad, Rocket, Upay, or bank account must be in your own name. Withdrawal requests to third-party accounts will be rejected.
Welcome Bonus
The welcome bonus is activated automatically as soon as you make your first deposit into your hzyz account. No separate promo code or special steps are needed. For example: deposit ৳1,000 and receive an additional ৳1,000 bonus, bringing your total balance to ৳2,000. The maximum bonus you can receive is up to ৳10,000.
The wagering requirement is the condition specifying how much you need to wager using the bonus funds. At hzyz it is 25 times the bonus amount — not the deposit or total balance. For example: if you receive a ৳1,000 bonus, you need to complete ৳1,000 × 25 = ৳25,000 in wagers before the winnings from the bonus can be withdrawn.
No. The welcome bonus is available only once per player — meaning it applies only at the time of the first deposit. If the same person tries to claim the bonus by creating multiple accounts, all accounts may be suspended. This rule is strictly enforced in the interest of fair gaming.
Yes, you can cancel an active bonus if you wish. Keep in mind, however, that cancelling a bonus will remove that bonus and any winnings earned from it from your account. Only the portion of funds you deposited yourself will remain intact. Contact the support team to cancel a bonus.
Even though hzyz's welcome bonus is 100%, the maximum cap is ৳10,000. So if you deposit ৳22,000, you will receive ৳10,000 as a bonus, bringing your total balance to ৳32,000. Depositing beyond the bonus cap adds no additional bonus on the extra amount, but that money is available for normal use.
Still have a question?
The hzyz support team is by your side 24/7. Chat directly via live chat or send us the details by email.
Connect on Live ChatEmail: [email protected] | Support available in both Bengali and English