hzyz Privacy Policy

1 Introduction & Scope

hzyz operates a safe and reliable online gaming platform for players in Bangladesh. We believe every user should have full control over their own personal information. The purpose of this policy is to provide you with complete and transparent information about how we handle your data.

This policy covers the following: what types of information we collect; why and how that information is used; who can access that information; how you can control your information; and what measures we take to protect it.

2 What Information We Collect

hzyz collects various categories of information to operate its services properly. This information is gathered mainly in two ways: (a) what you provide directly, and (b) what is collected automatically while you use the platform.

2.1 Information You Provide

• Full name, date of birth, and verification information related to your national identity document
• Active email address and contact number
• Username and password created at registration (stored in encrypted form)
• Payment account details for financial transactions (bKash, Nagad, Rocket, Upay, or bank account)
• Documents submitted for identity verification
• Messages and attachments you provide when contacting support

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Pages visited, click patterns, and session duration
• Date and time of login and logout
• Information obtained from cookies and similar tracking technologies
• Gameplay history, bet amounts, and outcomes

2.3 Information Received from Third Parties

In some cases, we may receive supplementary information from payment processors or identity verification services. This information is used solely for account security and financial protection purposes.

3 Purposes for Using Information

hzyz uses your information only for lawful and clearly defined purposes. No information is used unnecessarily or beyond its original purpose.

3.1 Service Operation & Improvement

• Creating, verifying, and managing accounts
• Accepting deposits, processing withdrawals, and completing financial transactions
• Managing gameplay sessions and providing technical support
• Analysing platform performance to improve services

3.2 Security & Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Identifying suspicious financial activity
• Preventing attempts to create multiple accounts
• Ensuring the overall security of the platform

3.3 Communication & Support

• Sending important notifications related to your account
• Responding to support requests
• Sending transaction confirmations and receipts
• Informing you about changes to services

3.4 Responsible Gaming

Monitoring players' gaming behaviour to provide responsible gaming tools and assistance when needed is one of our responsibilities. Information collected for this purpose is used solely in the interest of the player.

4 Disclosure of Information & Third Parties

hzyz never sells your personal information or rents it to advertisers. However, limited information may need to be shared with certain trusted partners to operate our services.

4.1 Who Information May Be Shared With

• Payment processors: Information necessary to carry out transactions with bKash, Nagad, Rocket, Upay, and banking partners
• Identity verification services: To complete the KYC (Know Your Customer) process
• IT infrastructure providers: For platform hosting and security
• Game providers: Minimum information necessary for managing gameplay

4.2 Legal Obligations

We may disclose information to comply with court orders, lawful requests from law enforcement agencies, or requirements under applicable law. In such cases, we provide only the minimum information legally required.

5 Cookie Policy

Cookies are small text files that your browser receives from our servers and stores on your device. hzyz uses this technology to ensure the quality of its services.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — without these, the platform will not function properly
• Functional cookies: Used to remember your preferences and settings
• Analytical cookies: Used to understand how the platform is used and to improve services

5.2 Cookie Controls

You can delete or block cookies at any time from your browser settings. Please note that disabling essential cookies may affect some key features of the platform.

6 Data Retention & Security

6.1 Retention Period

We retain your information while your account is active. Even after an account is closed, some information may need to be kept for a set period to meet legal and regulatory requirements. Financial transaction records are generally kept for a longer period as this is legally required.

6.2 Security Measures

hzyz uses industry-standard security technology to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Encryption of stored data — particularly passwords and payment information
• Regular security audits and vulnerability testing
• Strictly controlled access to data — only authorised staff can access it
• Suspicious activity detection systems
• Regular backups and disaster recovery planning

7 Your Rights

hzyz believes every user should have full control over their own information. Your rights are described below:

7.1 Right to Access Information

You may request a copy of the information we hold about you at any time. To make this request, please contact our support team.

7.2 Right to Correct Information

If there are any errors or inconsistencies in your information, you may request a correction. Changing your name or date of birth after registration may require additional verification.

7.3 Right to Delete Information

You may request to close your account. However, due to legal obligations, some information may need to be retained for a specific period, such as financial transaction records.

7.4 Right to Object to Processing

In certain circumstances, you may object to your information being processed for specific purposes. Contact our support team for more details on this.

7.5 Right to Data Portability

You may receive your information in a structured, commonly usable format. To make this request, write to us by email.

8 Protection of Children & Minors

hzyz's services are strictly for people aged 21 and above only. We do not knowingly collect information from minors. Age verification is in place during the registration process.

If a parent or guardian believes that their child or dependent has created an account on our platform, please contact us immediately. We will close that account and delete the associated information as quickly as possible.

9 Policy Changes & Updates

hzyz reserves the right to update this privacy policy as needed. If significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be shown after you log in to the platform
• The "Last updated" date on this page will be changed

If you continue using the service after the updated policy is published, you are considered to have given your consent to the new policy. We therefore ask that you check this page regularly.

10 Links to Other Services

Our platform may occasionally contain links to game providers or other third-party services. These services have their own privacy policies, and hzyz is not responsible for those policies. We recommend that you read the privacy policy of any third-party service before using it.

11 Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact us using the details below. hzyz's support team is available 24/7 to assist you in Bengali and English.